1. Overview & Who We Are
Welcome to Media on Demand ("we", "our", or "us"), a video hosting and on-demand streaming platform accessible at https://mediaondemand.cloud. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect when you visit our website, create an account, upload content, or otherwise use our services ("Services"), how we use that information, and what choices you have. By accessing or using the Services you agree to this policy.
2. Information We Collect
2.1 Information you provide directly
- Account registration: username, email address, first name, last name, and a hashed password.
- Profile & channel settings: brand name, channel description, logo/banner images, theme colour, and social links.
- Uploaded content: video files, custom thumbnails, ad creatives, and any metadata you supply (title, description, category, tags).
- Payment & billing information: subscription tier details processed via our billing provider (WHMCS/HiredHosting). We do not store full payment card numbers.
- Communications: messages or support requests you send us.
2.2 Information collected automatically
- Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps.
- Usage data: videos watched, search queries, playback duration, and feature interactions.
- Device information: device type, screen resolution, and language settings.
- Cookies & similar technologies: session cookies, preference cookies, and analytics identifiers (see Section 5).
2.3 Information from third parties
- Google Analytics: aggregated, anonymised traffic and engagement data.
- WHMCS / HiredHosting: subscription status and tier information from our billing provider.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate your sessions.
- Deliver, maintain, and improve the Services, including video hosting and streaming.
- Process subscription payments and enforce membership tier limits (storage, features).
- Display your public channel, videos, and analytics to you and, where applicable, other visitors.
- Send transactional emails (account confirmation, password reset, payment receipts).
- Monitor, detect, and prevent abuse, fraud, and security incidents.
- Analyse usage trends and improve platform performance via aggregated analytics.
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your personal data to third parties. We do not use your data to train AI or machine-learning models.
4. Sharing & Disclosure
We may share your information only in the following limited circumstances:
- With your consent — when you explicitly authorise sharing.
- Service providers — trusted vendors who help us operate the platform (web hosting, CDN, email delivery, payment processing) under strict confidentiality agreements.
- Public profile data — your username, channel name, public videos, and view counts are visible to all visitors by design, as part of the video-sharing service.
- Legal compliance — when required by applicable law, court order, or governmental authority.
- Protection of rights — to protect the rights, property, or safety of Media on Demand, our users, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.
5. Cookies & Tracking
We use the following types of cookies and tracking technologies:
- Essential cookies: PHP session cookies required for authentication and CSRF protection. These cannot be opted out of without losing access to logged-in features.
- Preference cookies: remember your player settings, theme, and display preferences.
- Analytics cookies: Google Analytics 4 (GA4) collects anonymised usage data to help us understand how visitors interact with the platform. IP addresses are anonymised. You can opt out via the Google Analytics Opt-out Browser Add-on.
Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies will prevent you from logging in.
6. Data Retention
- Account data is retained for the life of your account. If you delete your account, personal data is removed within 30 days, except where retention is required by law.
- Uploaded videos and thumbnails are deleted when you remove them or when your account is closed.
- Server logs are retained for up to 90 days for security and debugging purposes.
- Analytics data (Google Analytics) is retained according to Google's data retention settings (default 14 months).
7. Security
We implement industry-standard safeguards including HTTPS/TLS encryption in transit, bcrypt password hashing, CSRF token protection on all forms, parameterised SQL queries to prevent injection attacks, and restricted file-system permissions. Access to production systems is limited to authorised personnel only.
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
8. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — update inaccurate or incomplete information via your account settings.
- Deletion — request deletion of your account and associated personal data.
- Portability — receive your data in a structured, machine-readable format.
- Objection / Restriction — object to or restrict certain processing activities.
- Withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, email us at privacy@mediaondemand.cloud. We will respond within 30 days. Some requests may require identity verification.
California residents (CCPA): You have the right to know what personal information is collected, to opt out of the sale of personal information (we do not sell personal information), and to non-discrimination for exercising your privacy rights.
EEA / UK residents (GDPR / UK GDPR): Our lawful bases for processing are performance of a contract (account services), legitimate interests (security, fraud prevention, analytics), and legal obligation. You have the right to lodge a complaint with your local supervisory authority.
9. Children's Privacy
Media on Demand is intended for users aged 13 years and older (or the applicable minimum digital age in your jurisdiction). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately at privacy@mediaondemand.cloud and we will delete it promptly.
10. Third-Party Links & Services
Our Services may contain links to third-party websites and embed third-party players or scripts. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any website you visit.
Notable third-party services used by the platform:
- Google Analytics — usage analytics
- Cloudflare — CDN, DDoS protection, and DNS
11. International Data Transfers
Our servers are located in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate steps to ensure such transfers comply with applicable data protection laws, including using Standard Contractual Clauses where required.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of the Services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: